Copyright © Erik Hollnagel 2016
All Rights Reserved.
Hollnagel, E. & Woods D. D. (2005). Joint cognitive systems: Foundations of cognitive systems engineering. Boca Raton, FL: CRC Press / Taylor & Francis.
The Driving Forces
The focus of Cognitive Systems Engineering (CSE) how humans can cope with and master the complexity of processes and technological environments, initially in work contexts but increasingly also in every other aspect of daily life. The complexity of the current technological environment is not only something that must be mastered but paradoxically also provides the basis for the ability to do so. This entangling of goals and means is mirrored in the very concepts and theories by which we try to understand the situation of humans at work. To set the context, this chapter gives an overview of the scientific developments of the 20th century that have shaped our thinking about humans and machines.